Notice: This document describes AXORYN Technology's practices for the site axoryn.tech, the Virtual Classroom aula.axoryn.tech, and associated digital services. It has been drafted in line with international data protection and digital consumer principles (GDPR/EU, Law 29733 – Peru, and ISO/IEC 27701 good practices). It does not replace personalized legal advice; for specific cases contact contacto@axoryn.tech.
1. Scope
This Policy governs cancellations and refunds of digital products sold by Axoryn Technology LLC under the AXORYN Technology brand (simulator licenses and Virtual Classroom courses), and clarifies how professional consulting services are treated. It complements the Terms and Conditions. To request a refund, write to contacto@axoryn.tech.
2. Nature of the product
Simulator licenses and course access are digital content / services supplied in a non-tangible form. Once the license is activated or access credentials are delivered, the User may immediately consume the content (questions, exams, lessons, flashcards).
3. Right of withdrawal (international reference)
Under frameworks such as Directive 2011/83/EU (EU/EEA) and analogous consumer regulations, consumers are generally entitled to a withdrawal period (e.g., 14 days) for distance contracts. However, for digital content, that right typically lapses when:
Supply has begun with the consumer's prior express consent, and
The consumer acknowledges that they lose the right of withdrawal once supply begins.
By checking the acceptance box at purchase and/or by logging in and using the simulator or course, you express that consent and acknowledgment.
4. AXORYN's general policy for digital products
Non-refundable once the license has been activated or access credentials have been delivered and the User has logged into the Classroom/simulator, except in the cases described in section 5 or where required by mandatory law.
Before activation: if payment was recorded but, due to a technical error on AXORYN's part, access was not activated within a reasonable period, the User may request activation or a full refund.
Duplicate charge or amount error: refund of the amount overcharged, subject to verification.
5. Limited satisfaction guarantee (good faith)
Notwithstanding the foregoing, AXORYN may, at its sole discretion and as a matter of commercial policy, consider partial or full refunds when:
There is a serious technical defect attributable to AXORYN that prevents substantial use of the product for a prolonged period and that could not be remedied within a reasonable time after being reported; or
The User requests review within 48 hours of purchase and demonstrates that they have not made material use of the service (no significant exam attempts or relevant content consumption), at AXORYN's reasonable discretion.
This commercial guarantee does not limit mandatory consumer rights where applicable.
Indicate: name, account email, product/certification, purchase date, reason, and, if applicable, proof of purchase.
AXORYN will respond within an estimated period of 5 business days.
If the refund is approved, it will be processed via the same payment method when possible, within an estimated additional period of 10–15 business days (depending on the processor/bank).
Following an approved refund, the associated licenses and access are revoked.
7. Courses, packages, and consulting
Online courses: same digital-content logic applies (sections 3–5).
GRC consulting services: governed by the signed proposal/contract (advance payments, milestones, penalties). Advance payments for work already started or deliverables already produced are non-refundable, unless otherwise agreed.
Promotions / trials: subject to their specific conditions; abuse (multiple accounts) voids any commercial refund right.
8. Complaints and complaints book
You may submit business or service complaints to contacto@axoryn.tech or through the Virtual Classroom's channels where available. We keep an internal record of complaints for continuous improvement and compliance purposes.
If you are a consumer in a jurisdiction with a consumer protection authority (e.g., Indecopi in Peru, or European authorities), you may turn to those bodies, without prejudice to contacting us first for a prompt resolution.
Last updated: July 23, 2026 · Document controlled by AXORYN Technology